Shipping policy
Shipping Times
All shipping times are guidelines only and in compliance with the new shipping time frames provided by Australia Post and our international shipping partners. Shipping times are in addition to production timelines.
Monogrammed & Made to Order Products
All orders are dispatched within 2-5 days and we process and print orders on Mondays, Wednesdays and Fridays.
Shipping within Australia
STANDARD SHIPPING $7.95 3 - 5 business days
- NSW, VIC and ACT: 2-5 business days
- QLD and SA: 3-6 business days
- WA, TAS and NT: 4-9 business days
EXPRESS SHIPPING $10.00 1 - 3 business days
- Within the Australia Post Express Delivery network. Please check your postcode for eligibility.
International Shipping
NEW ZEALAND
Standard Shipping $20.00 6 - 12 business days
Express Shipping $30.00 4 - 10 business days
OTHER COUNTRIES
Standard Shipping $45.00 6 - 28 business days
Express Shipping $55.00 4 - 10 business days
We ship internationally via Australia Post, FedEx, DHL and TNT Express for a fast and reliable service.
FANTÔME send parcels through Australia Post via eParcel. Once an item has been dispatched, it has left our hands and is in the care of Australia Post for delivery. For Australia Post delivery times, once your order has been dispatched, please visit the Australia Post website.
Please be aware that packages may be subject to delays and additional fees, taxes and duties at the port of entry of some countries. We take every effort to ensure a quick and smooth delivery, but we do not take responsibility for any delays and extra fees which may be applied via customs and duty offices in the receiving country.
Order Processing Times
Ordinarily, orders are shipped within 2 - 5 business days. In times of high demand, preparing your order may take a little longer as files are manually created and printed in small batches.